1. Collection of Information
Sources of Collection We collect, process, and use information about you when you:
Register for our Services
Interact with our Services
Install and/or access our Services through our application(s), including our mobile application OR website
Connect to our Services through third parties, including social media accounts, email accounts, and business partners
Contact us for support
Types of Information We May Collect
The types of information we collect about you may include personal information of the following types:
Identifiers that you provide us directly, such as your first and last name, postal address, email address, tax information and/or phone number.
Identifiers collected through your use of the Services, such as unique online or device identifiers, IP address, device or session IDs and information regarding your system configuration (operating system and version), network, and connected hardware (e.g., computer or mobile device and carrier).
Customer Record Information, such as payment account name, payment account number, payment card expiration date and billing address.
Protected Classification Characteristics, such as your gender, age, household income, marital status, or your inclusion in any other classification protected under California law, only to the extent you provide this information to us as demographic information in a survey response that is identifiable to you.
Commercial Information about you, such as records of products or services purchased, obtained, or considered by you, including products, merchants and coupons you searched for, viewed or clicked, product types, merchant sites visited from our Services, merchant types, transaction history related to our Services, purchase confirmation data, accrued cash-back, American Express Member points, and other loyalty currency.
Internet and other Network Activity, such as your browsing and search history and your interactions with our sites and Services, including:
products, coupons, offers, or merchants you search, click, favorite, and/or view, including clicks you make on the merchant sites you visit within our mobile app;
URL’s of the pages you visit, including those tracked by our browser extension; date and time stamps associated with such browsing, searches, and clicks;
click stream data, meaning the page by page clicks that you make as you navigate through our Services, including the web page visited before you came to our website; and email Inbox Data (as defined in Section 2, below), if you elect to sign in or create your www.rakuten.com account with Google or separately link an email account to your www.rakuten.com account.
Geolocation, to the extent you have configured your device to share such information with us, and locale preferences for your use of the Services.
Sensory-related information, such as audio recordings of your voice to the extent you call us, as permitted under applicable law.
2. Use of Information We Collect
We use information we collect about you for the following business and commercial purposes:
To Provide Our Services and Manage Your Account, including to
Process your registration with our Services, including verifying whether your email address is active and valid and enrolling you into our programs
Manage your account and interaction preferences, including tracking your favorite stores, merchants, and preferred locales and your transaction history
Facilitate and manage your purchase transactions or takeout orders
Deliver you rewards or payments and identify opportunities for rewards and/or offers
Send you technical notices, updates, security alerts and administrative messages
Provide you member services and support regarding your account and reply to your questions, comments, and requests
To Personalize and Improve Our Services
We may use information we collect about you to create a profile of your preferences to personalize and tailor Services content so that it is more likely to be of interest to you. For example, we may use your most frequently visited stores or shopping history to display offers for similar stores in relevant parts of the Services or to present special offers that may interest you via our Services, including in-store.
If you elect to sign in or create your www.rakuten.com account with Google or separately link an email account to your Service account, we use the email content from your linked inbox(es) (collectively, “Inbox Data”) to personalize your experience with the Services and to confirm your eligibility for REWARDS faster and more reliably by identifying purchase or order confirmation information therein. Our use of Inbox Data from your linked Gmail account shall be in compliance with the Google API Services User Data Policy, including the Limited Use requirements therein. You can change Inbox Data settings as provided in Section 4 (Your Choices).
We may also use information we collect about you to identify usage trends and perform statistical analyses to improve our Services, websites, applications, marketing efforts, and the products and services of our business partners we recommend or offer, in order to provide a better service to you in the future.
To Provide You Marketing Information
With the exception of Inbox Data, Company may use information we collect about you to provide you more personalized offers, special offers, discounts, and/or more relevant offers from our participating merchants via email and other direct communications, and through digital advertising. We may use your information to directly send you email newsletters, rewards offers, discounts, promotion codes, events and general information about the Services. You can manage these marketing communications as provided in Section 4 (Your Choices) below. We may also use your information (excluding Inbox Data) to advertise to you online, including targeting advertising to you on other websites. You can opt-out of certain uses of your information for targeted online advertising as provided in Section 4 (Your Choices) or for California consumers, Section 5 (Special Notice for California Residents).
To Protect You, Others, and our Business
We may use collected information to assess risk and to investigate and limit fraud, spam, and other malicious online activities in our Services, and to improve our security measures. We may also use collected information to assert our legal rights or to defend our legal rights against third parties.
To Comply With Applicable Laws
We may use information we collect about you to enable us to comply with applicable laws, rules, regulations, and judicial authorities in each geographical region in which we operate.
To Administer Contests, Sweepstakes, Surveys, Polls, and Promotions
From time to time, Company may invite you to enter various contests, sweepstakes, surveys, polls, and promotions. If you choose to participate in a contest or promotion, your personal information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize. If you choose to participate in a survey or poll, the feedback you submit will be aggregated and deidentified to provide us insight on business and shopping trends.
3. Sharing of Information
Disclosure for Business and Commercial Purposes. We may disclose the below-specified categories of information for our business or commercial purposes, including the following:
Disclosure to Our Service Providers
We may share all categories of your collected personal information as necessary with our third-party service providers (which may include Company affiliates) who perform various business operations, solely for our benefit or on our behalf, under our instructions and in compliance with appropriate contractual, technical and organizational security measures to protect your data from unauthorized use, retention, or disclosure. For example, we may partner with other companies to provide you member support services, authentication services, prevent fraud on our Services, process payments, administer our promotions, referral programs, sweepstakes, and surveys, perform analytics, maintain the accuracy of our databases, deliver marketing and communications, limit delivery of repetitive or unnecessary marketing or communications, facilitate your gift card purchases, fulfill your product purchases, place and fulfill your takeout orders, and administer your rewards or payments.
Disclosure to Our Business Partners
We work with various types of third-party business partners to offer you our REWARDS shopping Services. We may share the following types of information with the following types of Business Partners.
When you click on a link to a merchant site presented on our Services to start your REWARDS shopping, you evidence your intent to interact with that business through our Services, and thereby are directing us to disclose certain information about you (including the link you clicked in our Services and a unique ID assigned to track that your shopping originated from our Services) to an affiliate network to properly account for your purchases with a merchant. For a small number of merchants that do not utilize an affiliate network, this information is provided directly to the merchant. The Affiliate Partner will collect Internet and Network Activity information (excluding any Inbox Data) about your use of our Services in relation to the merchant site, products, or offers. Our Affiliate Partners collect this information to track the shopping trip, but certain of them may also use this information to measure performance, contribute it to their own user profiles and/or combine it with information they collect elsewhere, which they may make available for use by their other clients business clients. In such case, our sharing with certain of these Affiliate Partners could be considered a “sale” of your personal information as that term is defined in the California Consumer Privacy Act of 2018 (“CCPA”), and the opt-out we offer for California consumers in Section 5, below, would signal these Affiliate Partners to not collect or use your information from our Services except as necessary to validate and provide your REWARDS.
In addition, to the limited extent that you are a California resident and we target direct marketing to you or personalize the offers you see in our Services based on the profile data we compile from your behavior tracked via our Services, for the direct benefit of a particular merchant, this marketing or personalization may be considered a “sale” of your personal information under CCPA. In this circumstance, the opt-out we provide for California residents in Section 5, below, would cover this type of targeted marketing and personalization.
Referral Marketing Partners
In order to expand your options to sign up for our Services and start your REWARDS shopping from third-party sites where you learn about our Services, we contract with certain referral marketing business partners to enable that functionality, which may require that we share certain data about you with them. For example, if you are referred to our Services from a business partner’s websites, we may provide that partner with information about your sign up to validate the referral and activate your Services account access from the partner’s site.
In addition, we may share information about whether you have made a purchase with us recently and whether you have installed our mobile app or browser extension so that the partner can personalize their email and site content to you. For California residents, this information sharing about your behavior in our Services may be deemed a sale, so we provide an opt-out opportunity in Section 5, below.
If you signed up for REWARDS through our sister company, ShopStyle, Inc. (“ShopStyle”), we may share certain transaction information with ShopStyle so that you can view your rewards summary on www.shopstyle.com. We may also place a cookie on your device so that you can continue your REWARDS shopping through www.shopstyle.com without having to sign in to our Services each time.
For the purposes of providing you additional redemption options for your REWARDS and to market our co-branded credit cards to you, we may share your collected information, including Identifiers with financial business partners, which may include CASH PROMISE Group Companies. If you select loyalty points or other alternative methods of receiving your REWARDS, you are directing us to share your personal information, as necessary, with the relevant financial partner to facilitate that transaction. If you indicate that you would like to receive information about our co-branded credit cards from our financial partner(s), you are also directing Company to provide your information to such third parties to enable them to provide that information.
To the extent we share personal information about you with our financial partners in order to facilitate their marketing purposes, this could be considered a “sale” of your personal information for California residents, and you may opt-out of this targeted marketing in Section 5, below.
Disclosure to Digital Advertising Providers
Disclosure to Other CASH PROMISE Group Companies
We work closely with our affiliated businesses and companies within the CASH PROMISE Group and share your personal information for our internal business administration. Some of our Service Providers and Business Partners with whom we share personal information, as described above, may include other CASH PROMISE Group Companies. In addition, we may also share information in the categories of Identifiers (email address), Commercial Information (product metrics), and Internet and other Network Activity (except Inbox Data) with our affiliates within the CASH PROMISE Group for those corporate affiliates to analyze and monitor usage and trends to improve their services and websites and for strategic planning purposes at the CASH PROMISE Group level. Our opt-out and delete request functionality will serve to remove you from this sharing.
Disclosure for Legal Purposes
We may share the information we collect, including personal information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if, in our good faith opinion such disclosure is required or permitted by law without a specific disclosure; (ii) at the request of governmental authorities conducting an investigation; (iii) to enforce our terms and conditions or other policies applicable to our Services; and (iv) to protect the rights, property, life, health, security and safety of Company or any third party.
In Relation to Business Asset Transfers
In addition to the above listed disclosures, we may also share aggregated or de-identified information that cannot reasonably be used by recipients to identify you.
4. Your Choices
Updating Account Information
We encourage you to maintain the accuracy of the information you submit to us. You may provide account updates by logging into your Service account and updating your information in the Settings.
By signing up for an account, you may receive periodic electronic communications and direct mailings from Company. You can opt out of receiving promotional communications from us at any time by following the instructions provided in those communications to stop them, modifying the settings of your account, or contacting us through the Services. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails and other types of communications, as permitted by law, such as service emails relating to our ongoing business relationship. Service emails contain service-related announcements that affect your account, such as product order confirmations, reward or payment updates, and responses to your comments and feedback submitted to us.
Mobile Application Notifications
When using our mobile application, your preferences for receiving push notifications and other mobile alerts can be configured in the settings of your mobile device. When using our browser extension, you may turn off certain notifications via the Settings of the browser extension.
We may offer you the ability to sign in to our services via your mobile number. If you elect to provide us a mobile number and consent to receive certain messaging, we may use WHATSAPP messaging to contact you when you make account updates, to provide you updates on your customer support tickets, and for account recovery purposes. You may opt out of such messages by removing your mobile number in your account preferences or replying STOP to any incoming messages.
Data Collection and Sharing Preferences
You may in some cases have the option to decline to provide us with certain information; however, your choice may impact your use of certain features or services for which that information is a necessary component.
You may unlink an email account from the Service by updating or switching off the connection in your account settings. If you unlink your email account from the Services, we will no longer collect Inbox Data.
Mobile App/Browser Extension
You can prospectively stop all collection of information by our mobile application and/or browser extension by uninstalling our mobile application and/or browser extension. Because the browser extension and mobile application permit data about your online behavior on that device or browser to be collected when installed, even without interaction, they must be uninstalled to withdraw your consent to this data collection. In some instances, you can opt out of certain data collection by updating your Settings within the browser extension or your mobile device settings.
5. Other Notices
Shine the Light.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. We do not share your information with third parties for their direct marketing purposes.
Do Not Track.
Company does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to monitor and review new technologies and will modify this policy accordingly in the event of a change.
Notice regarding information of minors.
This site and any related services are intended for adults 18 years of age or over, and we do not knowingly collect or sell personal information of consumer under 16 years of age without affirmative authorization or without verifiable opt-in consent from a parent for those under age 13.
Retention of Data.
We may retain information about you for as long as it is necessary to fulfill the purposes described Section 2. Some of your information may be retained in our systems even after you request your information to be deleted in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, otherwise use internally in a lawful manner that is reasonably aligned with the expectations of the consumer or compatible with the context in which the information was provided, and to undertake any investigations necessitated by the foregoing.
We have implemented technical and organizational measures to provide a level of security appropriate to the risk to the Personal Information that we process. These measures are aimed at preserving the ongoing integrity and protecting the confidentiality of users’ Personal Information. We evaluate these measures on a regular basis to confirm that they continue to maintain and apply an appropriate level of security.